Shipping Policy

Order Processing

  • Processing Period: Orders are typically processed and shipped within 3 business days (Monday–Friday), barring delays due to force majeure.
  • Fulfillment Warehouse: Orders are shipped from the nearest regional warehouse (US/EU/CA/AU). If local inventory is limited, shipments may be arranged from an alternative warehouse to ensure timely delivery.
  • Split Shipments: Orders containing multiple items may be fulfilled from different warehouses. In such cases, items will be shipped separately, each with its own tracking number and delivery schedule.
  • Delay Notification: If your order experiences significant delays due to stock shortages, customs clearance, or other uncontrollable factors, Meraki will provide timely updates via email.


Shipping Destinations & Costs

  • Shipping Costs: Free shipping applies to orders over $200, excluding orders subject to regional or remote area surcharges. Otherwise, standard shipping fees are calculated and displayed at checkout.
  • Regional Shipping Surcharges (Australia): A fixed surcharge applies to orders shipping to Western Australia (WA) and Tasmania (TAS), automatically calculated at checkout before payment:

Western Australia (WA): AUD $17

Tasmania (TAS): AUD $25

In rare cases where a delivery address exceeds standard carrier coverage, Meraki will contact you to confirm any additional charges before shipment. You may choose to accept the surcharge or cancel your order for a full refund.

  • Other Remote Areas: Additional shipping fees may apply to certain remote addresses. If so, Meraki will contact you within 1 business day of order placement to confirm any extra charges before shipment. You may choose to accept the surcharge or cancel your order for a full refund.
  • Delivery Estimates: Delivery typically takes 3–7 business days. Western Australia, Tasmania, and remote area deliveries may take 7–12 business days. 
  • PO Box Addresses: Meraki is unable to ship to PO Box addresses. Please provide a valid physical street address when placing your order.
Continent Countries
North America United States, Canada
Oceania Australia
Europe Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden


Tracking & Delivery Management

  • Order Changes: Once an order has been shipped, it cannot be canceled or modified.
  • Tracking: A shipping confirmation email with your tracking number will be sent once your order has been dispatched. Please allow up to 48 hours for the tracking information to be updated in the carrier’s system.
  • Delivery Instructions: Orders will be delivered to the shipping address provided at checkout. Please ensure your delivery details are accurate when placing your order.


Shipping Liability

  • Delivery Confirmation & Risk Transfer: Ownership and risk of loss transfer to the customer once the carrier delivers the package to the designated address. We do not provide refunds or reshipments for packages lost, stolen, or damaged after being marked as delivered.
  • Shipping Insurance: For added security, you may purchase “Seel Worry-Free Protection” at checkout to cover loss, transit damage, or delays. Please refer to Seel’s terms for details on filing a claim.
  • Uncontrollable Delays: Shipping delays caused by carriers, weather conditions, or customs clearance are outside our control. If your order experiences significant delays, please contact our support team for assistance.
  • Air Order Cancellations: Airfreight orders canceled after dispatch will be subject to return handling and transportation fees.

Note: Meraki reserves the right to update this policy at any time. The most current version is always available on our official website.