Refund Policy

Meraki Espresso Machine — 30-Day Home Trial

We believe the best way to understand Meraki is to experience it in your own kitchen.
With our 30-Day Home Trial, you can explore the complete espresso workflow, dial in your coffee, and experience professional-quality espresso at home. If Meraki is not the right fit for your coffee journey, you may request a return within 30 days of delivery.
Need help? Our support team is always here to assist you. Contact us at service@merakitech.com.


Trial Period

Your 30-Day Home Trial begins on the date your Meraki espresso machine is delivered.
To qualify for a return, your request must be submitted within 30 calendar days of delivery.



Return Eligibility

  • The machine must be returned in good working condition.
  • The machine must be thoroughly cleaned and free of coffee residue, water deposits, or excessive wear.
  • All original accessories, tools, manuals, and included items must be returned.
  • The original packaging must be retained and used for return shipment.
  • Returns must be approved by Meraki before shipping.
  • Products must have been purchased directly from Meraki’s official website. Products purchased from third-party retailers or distributors are not eligible for return through Meraki.
Machines returned without approval, missing components, or showing damage beyond normal use may not qualify for a refund.



Return Shipping Fee

For approved non-DOA (Dead On Arrival) returns, a prepaid return shipping label will be provided for your convenience.
The applicable return shipping fee will be deducted from your refund amount.
Region Return Shipping Fee
United States $100
European Union €90
Canada CAD $140
Australia AUD $150
Return shipping fees cover part of the transportation and handling costs associated with returning an espresso machine.



Return Process

  • Submit Your Return Request: Contact the Meraki Customer Support Team at service@merakitech.com to request a return and refund.
  • Eligibility Review: Meraki’s support team will review your return eligibility and guide you through the next steps.
  • Return Your Machine: If your request is approved, Meraki will provide a return shipping label and instructions for sending the machine back.


Refund Process

Once your returned machine has been received and inspected, your refund will be processed to the original payment method.
Refunds will include the purchase price of the machine and exclude:
  • Return shipping fees
  • Any missing accessories or damages caused by improper use
Please allow 5–10 business days for your refund to be processed after inspection.



Exchanges & Defective Products

If your machine arrives damaged or experiences a manufacturing defect, please contact Meraki Support immediately.
For eligible Dead On Arrival (DOA) cases, Meraki will arrange a replacement or repair solution at no additional cost.



Gifts & Returns

Promotional gifts are provided in connection with a qualifying Meraki purchase and cannot be returned on their own for a refund.

If you return your espresso machine, Meraki may require some or all of the gifts included with your order to be returned as a condition of a full refund. Meraki Support will confirm the applicable requirements during the return eligibility review.

  • If a required gift is not returned, or is returned incomplete or materially damaged beyond reasonable handling, the gift value disclosed for the promotion may be deducted from your refund.
  • If a required gift reaches us after the machine, any amount withheld is refunded within 5 business days of receipt.
  • If a required gift is still in transit when you request a return, please contact Meraki Support for return or delivery-refusal instructions.
  • No deduction applies where carrier records show the gift was not delivered to you or was lost in transit.
  • Gifts do not need to be returned when a machine is exchanged or replaced rather than refunded, or when the return is due to a confirmed defect.
  • If your order is cancelled before dispatch, any gifts are cancelled with it.

These terms apply to returns made under Meraki's voluntary 30-Day Home Trial and do not limit any rights available under applicable consumer law.




Coffee & Consumables

Coffee beans sold on our site are roasted and fulfilled directly by our selected roaster partners.
If your coffee is damaged, defective, or not what you ordered, contact us at service@merakitech.com as soon as you notice the issue.
Please include:
  • Your order number
  • A description of the issue
  • Photos of the bag, with the roast date and any damage visible
Keep the packaging until your case is closed.
We'll review your case together with the roaster who fulfilled your order and follow up with the available options.

 

Note: Meraki reserves the right to update this policy at any time. The most current version is always available on the official website.