Merakitech Limited Warranty and Service Policy
This Limited Warrant and Service Policy outlines the terms and conditions for warranty coverage and services provided by Merakitech for your product. For any warranty-related inquiries or claims, please contact us at service@merakitech.com.
Warranty Period & Coverage
- Warranty Period: Your Meraki espresso machine is covered by「2」years limited warranty from the date of delivery.
- Service Region: This warranty is valid only in the country of original purchase.
- Valid Proof of Purchase: Only receipts from Merakitech Limited are accepted for warranty claims.
- Return Shipping: Meraki covers both return and replacement shipping for approved warranty claims during the warranty period.
- Coverage: This warranty covers manufacturing defects under normal use, with the exception of the following conditions:
| Category | Exclusions |
| Normal Wear and Tear |
Wear and scratches that do not affect performance.
|
| Improper Use or Handling |
Damage resulting from accidents, misuse, or unauthorized modifications.
|
|
Verification Issues
|
Damage for which there is an invalid or missing proof of purchase, tampered product labels/serial numbers, or transit damage without valid carrier proof.
|
Replacement Service
- Replacement Window: For issues identified within「30」days of delivery, Merakitech offers a replacement service.
- Warranty for Replacements: The warranty period for a replacement product is calculated from the delivery date of the original order.
- Eligibility Conditions: This service applies to situations such as receiving an incorrect product or a product with critical failures or manufacturing defects, subject to the following exclusions:
| Category | Non-replaceable Conditions |
| Eligibility & Timing |
• Requests beyond「30」days of receipt
• Invalid or missing proof of purchase |
|
Liability & Verification
|
• Damage caused by user error
• Lack of carrier damage proof • No defects found after testing |
|
Specific Exclusions
|
• The weighing scale is damaged during transit due to its sensitive nature • Damage from force majeure |
How to Claim Service
Step 1: Submit a Request
- For warranty service, please submit a support ticket within the warranty period.
- For replacements, you must request a Return Authorization (RA) within「30」days of receiving the product.
Step 2: Return Process
- If your product is approved for repair or replacement, Meraki will provide a pre-paid return shipping label.
- For approved replacements, please use this label to ship the original item back to us within「14」days of approval; failure to do so may result in cancellation of the replacement/repair.
- The item must be securely packaged, including all accessories and manuals.
Step 3: Ship the Product
- Securely attach the return label to your package and ship it to the address provided by Meraki.
Additional Services & Programs
- Protection Plan: The optional "Seel Worry-Free Protection" plan is available at checkout to cover loss, shipping damage, or delays. Please refer to the plan's terms for claim procedures.
- Paid Maintenance Services:
1. Custom Grinder Calibration (for adjustments without mechanical failure).
2. Out-of-Warranty Repairs.
Note: Meraki may update this policy for future purchases. The warranty terms applicable to your product are those in effect at the time of your purchase.