Privacy Policy
Last updated: August 2024
This Privacy Policy explains how Merakitech Limited ("Meraki," "we," "us," or "our") collects, uses, shares, and processes your personal information, as well as the rights and choices available to you. Meraki is committed to protecting your privacy and securing your personal data. This Privacy Policy applies to Meraki’s website, application, and product offerings (collectively, the "Services") and is effective as of August 1, 2024.
While using our website or application, you may encounter links to third-party websites or services operated by others. Those third parties may collect your personal data under their own privacy policies. This Privacy Policy does not apply to third-party websites, services, or actions.
This Privacy Policy Discusses
- How We Collect and Use Personal Data
- How We Share Personal Data We Collect
- Our Data Security and Storage Practices
- How We Store and Transfer Your Personal Data
- Your Choices Regarding the Use of Your Personal Data
- Minors’ Personal Data
- Privacy Policy Updates
- How You Can Contact Us
We have tried to keep this policy as simple and easy to read as possible. If you have any questions, please contact us at hello@merakitech.com.
1. How We Collect and Use Personal Data
This Privacy Policy defines personal information as any data associated with an identified or identifiable individual, in accordance with the laws of your country or region of residence.
1.1 We Collect Personal Data When You Use Our Website, App, and Products
As you use our website, we may collect personal data to provide our services, including:
- User name and log-in credentials, if you create an account with us.
- IP address, including approximate location derived from your IP address.
- Profile photo, images, photographs, and audio, if you choose to provide them.
- Name, phone number, address, and email address when you purchase products from our website, so we can process your order and provide notifications, confirmations, updates, and product announcements.
- Email address when you subscribe to our mailing list or newsletter.
- Email and any personal data you provide when contacting us for surveys, customer support, or website submissions, including name, phone number, and address.
- Additional payment-related details and request reasons when you seek an exchange or refund.
- Browsing activity to improve website performance and design.
- Information you choose to submit through public comments or interactive features.
- Device details such as device model, operating system, browser type, language settings, and internet service provider.
- Connected product settings, such as selected temperature unit, weight unit, length unit, and saved presets.
- Connected product operational state, such as whether the device is in use.
- Connected product usage data, including usage date and time records, cooking history, and performance data such as crash logs.
We collect this information when you visit our website, purchase or register a connected product, or download our application. Connected products may continue collecting operational and usage data whether or not they are connected to the internet or actively in use. Once connected to the internet, that data may be transmitted to our servers, including data collected while offline.
1.2 How We Use Cookies and Similar Technologies
When you use our website, we automatically collect certain details through browser logs, cookies, beacons, and similar technologies. This may include your IP address, cookie-related data, unique device or user identifiers, browser type, operating system, accessed pages, and referring URL. For more information, please refer to our Cookie Policy below.
1.3 We Collect Personal Data from Third Parties
Subject to applicable law, we may combine personal information collected through your use of our services with information obtained from third parties or public sources.
1.4 We Aggregate and Anonymize Personal Data
We may aggregate and anonymize personal data to create data sets that do not identify individuals. If third parties help us anonymize or aggregate data, we require them to protect your data under appropriate contractual obligations. We do not sell personalized demographic or user information.
1.5 Public Comment and User Generated Content
Our website may include public comment and interactive features that allow users to share content. Any information you post through these features may become public and accessible to other users and the general public. Please use caution when sharing personal information. We may also use and disclose your feedback, provided it is not linked to your personal data, and may display your first and last name with your consent.
2. How We Share Personal Data We Collect
We are committed to protecting personal data that could identify you. We will disclose your personal data only under the circumstances described below.
Service Providers of Meraki
We work with service providers who help operate our services, including vendors and payment processors. These providers may access certain personal data to perform their services and are required to respect your privacy.
- Platform service vendors, such as Shopify Inc., which hosts our website and e-commerce platform. For more information, please review Shopify’s Terms of Service and Privacy Policy.
- Delivery service vendors, with whom we may share your address and phone number to complete product delivery.
- Email service vendors, including MailChimp, Klaviyo, and Shopify Mail, to send marketing emails, updates, alerts, and notifications.
- Analytics service vendors, such as Zalify, to help us understand website usage and customer behavior.
Partners of Meraki
We may share certain personal data with our partners, including parent companies, subsidiaries, affiliates, or joint venture partners, provided they also commit to protecting your personal data.
In the Event of Merger or Sale
If Meraki undergoes a merger, acquisition, bankruptcy, or sale of some or all business assets, your personal data may be transferred as part of that transaction, in accordance with applicable law.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where processing is based on our legitimate interests, those interests include operating our business, improving our services, marketing our products, and enhancing user experience.
Legal Obligations and Protection from Harm
We may disclose personal data when reasonably necessary to comply with legal obligations, enforce our Terms of Use, investigate potential violations, prevent fraud or technical issues, or protect the rights, property, or safety of Meraki, our users, or the public.
3. Our Data Security and Storage Practices
We use industry-standard measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. This includes storing personal data in secure facilities with restricted access and using encryption such as SSL for highly sensitive data transmitted online. However, no method of transmission or storage is completely secure.
4. How We Store and Transfer Your Personal Data
Meraki stores and processes personal data in databases hosted in accordance with applicable laws. We retain personal data only as long as necessary for the purposes for which it was collected and as required or permitted by law.
In certain circumstances, we may transfer personal data across borders or allow access by entities outside your country or region, subject to applicable legal requirements.
5. Your Choices Regarding the Use of Your Personal Data
You may request access to, correction of, or deletion of your personal data. If you want us to stop collecting or using your personal data, or if you want to delete your email address or account, please contact us at hello@merakitech.com. Please note that permanently deleting your account may affect the functionality of Meraki products or services.
You may also unsubscribe from our emails at any time by following the unsubscribe instructions in those messages.
Depending on applicable law, you may also have the right to object to processing, request review or transfer of your personal data, or file a complaint. We will respond to such requests within the time required by law.
5.1 Your Rights Under GDPR or the Data Protection Act 2018
If you are in the EEA or the United Kingdom, you may have the following rights:
- Right to Access: Request access to the personal data we process about you.
- Right to Correct and Delete: Request correction, update, restriction, or deletion of your personal data.
- Right to Request a Copy: Request a copy of the personal data we process about you and ask us to send it to another party where applicable.
- Right to Object: Object to certain processing activities, including direct marketing or processing based on legitimate interests.
- Right to Restrict Processing: Ask us to suspend certain processing activities in defined circumstances.
- Right to Complain: Lodge a complaint if you believe your personal data is being processed unlawfully.
- Right to Withdraw Consent: Withdraw consent where processing depends on your consent.
- Request Channel: Submit data requests by emailing hello@merakitech.com.
5.2 California Privacy Rights
This section applies only to California residents and is intended to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
- No Sale of Personal Data: If Meraki ever sells personal data, California consumers would have the right to opt out.
- Right to Disclosure: Request disclosure of our collection and use of your personal data over the past 12 months.
- Right to Access: Request access to specific personal data collected about you.
- Right to Deletion: Request deletion of personal data we collected from you, subject to legal exceptions.
- Right to Correct: Request correction of inaccurate personal data.
- Right Against Discrimination: We will not discriminate against you for exercising your privacy rights.
- Right to Limit Use of Sensitive Personal Information: You may request limits on certain uses of sensitive personal information where applicable.
- Submit a Consumer Privacy Request: Email hello@merakitech.com.
- Verification: We may need to verify your identity before responding to your request.
- Authorized Agent: Requests may also be made by an authorized agent where permitted by law.
- Meraki’s Response: We aim to respond within 45 days, or notify you if additional time is required.
- Other California Privacy Rights: California residents may request disclosure under the Shine the Light Act by emailing us with the subject line “Request for California Privacy Data.”
5.3 Nevada Privacy Rights
If you are a Nevada resident and have provided personal identifying data, you may opt out of certain sharing with third parties by emailing hello@merakitech.com. We do not sell personal data for profit, though we may share data with contracted third parties to provide services and advertising. Please allow up to 60 days for completion of such requests.
6. Minors’ Personal Data
Our Services are intended for adults, not children under 16. No one under 16 may provide personal data through our Services. If we learn that we have collected personal data from a child under 16 without verified parental consent, we will delete that data. If you believe we may have collected such data, please contact us at hello@merakitech.com.
7. Privacy Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our Services, customer feedback, or legal requirements. When we update this Privacy Policy, we will revise the effective date at the top of this page. If the changes are significant, we may provide additional notice before they take effect.
8. How You Can Contact Us
If you have questions about this Privacy Policy, privacy-related concerns, or requests regarding your personal data, please contact us at hello@merakitech.com.
You may also write to us at:
Merakitech Limited
Room 5003, 5th Building, No. 45 Hoi Yuen Road,
Kwun Tong District, Hong Kong SAR, China
Cookie Policy
Last Updated: August 1, 2024
- I. What is a cookie
- II. Cookies on our Website
- III. How we use cookies
- IV. How to control and delete cookies
- V. Changes to this Policy
- VI. How to contact us
This Cookie Policy explains the types of cookies and similar technologies that may be used on www.merakitech.com and how you can manage them. For more information about how we handle personal data, please review our Privacy Policy.
1. What Is a Cookie?
A cookie is a small data file containing a unique identifier that is sent from a web server to your browser and stored on your device when you visit a website. When you return to the website, the cookie helps the site recognize your device and remember information about your visit.
Cookies help websites function properly, improve performance, enhance user experience, and provide insights into website usage.
"First-party cookies" are set by the website operator. "Third-party cookies" are set by external service providers. Session cookies expire when you close your browser, while persistent cookies remain stored for a longer period.
We may also use similar technologies such as web beacons, tracking URLs, and SDKs. For simplicity, we refer to all of these technologies as "cookies" in this Policy.
2. Cookies on Our Website
Our website allows users to accept all cookies, reject certain cookies, or customize cookie preferences. If you disable cookies that require consent, some website features may not function properly. You may withdraw your consent at any time by adjusting your cookie settings.
3. How We Use Cookies
Below are the categories of cookies we typically use and their purposes.
Category 1: Strictly Necessary Cookies
These cookies are essential for the operation of the website and do not require consent.
First-Party Cookies
| Cookie Name | Purpose | Persistence | Management | External Information |
|---|---|---|---|---|
| __pf_session | Preserves user state across page requests. | 1 day | HTTP Cookie | |
| __pf_user | Preserves user state across page requests. | 2 years | HTTP Cookie | |
| _secure_session_id | Necessary for shopping cart functionality. | 1 day | HTTP Cookie | |
| _shopify_d | Necessary for secure checkout and payment functionality. | Session | HTTP Cookie | shopify.com |
| cart_currency | Necessary for secure checkout and payment functionality. | 13 days | HTTP Cookie | shopify.com |
| cookietest | Determines whether the visitor has accepted the cookie consent box. | Session | HTTP Cookie | |
| pf-analytic-checked | Determines whether the user has accepted the cookie consent box. | Persistent | HTML Local Storage | |
| secure_customer_sig | Stores customer credentials securely during purchase processing. | 1 year | HTTP Cookie | |
| shopify_pay_redirect | Necessary for secure checkout and payment functionality. | 1 day | HTTP Cookie | shopify.com |
Third-Party Cookies
| Cookie Name | Purpose | Persistence | Management | External Information |
|---|---|---|---|---|
| _pay_session | Used with the payment window for secure transactions. | Session | HTTP Cookie | shop.app |
| CONSENT [x2] | Detects whether the visitor accepted marketing cookies in the banner. | 2 years | HTTP Cookie | Google Privacy Policy |
Category 2: Functionality Cookies
These cookies remember your choices and preferences to improve personalization. They require your consent.
First-Party Cookies
| Cookie Name | Purpose | Persistence | Management | External Information |
|---|---|---|---|---|
| localization | Holds the user’s timezone. | 13 days | HTTP Cookie |
Category 3: Performance Cookies
These cookies help us understand how visitors use the website and improve functionality. They require your consent.
First-Party Cookies
| Cookie Name | Purpose | Persistence | Management | External Information |
|---|---|---|---|---|
| _ga | Registers a unique ID for website usage statistics. | 2 years | HTTP Cookie | |
| _gat | Used by Google Analytics to throttle request rate. | 1 day | HTTP Cookie | |
| _gid | Registers a unique ID for website usage statistics. | 1 day | HTTP Cookie | |
| checkout | Used in connection with checkout. | 4 weeks | ||
| checkout_token | Used in connection with checkout. | 1 year | ||
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30 minutes | ||
| hide_shopify_pay_for_checkout | Used in connection with checkout. | Session | ||
| tracked_start_checkout | Determines the traffic source that led the user to the website. | 1 year | ||
| outbrain_cid_fetch | Determines the traffic source that led the user to the website. | Session only |
Third-Party Cookies
| Cookie Name | Purpose | Persistence | Management | External Information |
|---|---|---|---|---|
| datr | Provides fraud prevention. | 2 years | Facebook Cookie Info | |
| wd | Delivers an optimal experience for your device screen. | 1 week | Facebook Cookie Info | |
| dpr | Delivers an optimal experience for your device screen. | 1 week | Facebook Cookie Info | |
| presence | Supports Messenger chat windows. | Session | Facebook Cookie Info | |
| locale | Stores language settings. | 7 days | Facebook Cookie Info |
Category 4: Marketing Cookies
These cookies help deliver more relevant advertising and measure campaign performance. They require your consent.
First-Party Cookies
| Cookie Name | Purpose | Persistence | Management | External Information |
|---|---|---|---|---|
| _fbp | Used by Facebook to deliver advertising products. | 3 months | HTTP Cookie | |
| _gcl_au | Used by Google AdSense to measure ad efficiency. | 3 months | HTTP Cookie | |
| _landing_page | Stores landing page data to support relevant product presentation and ad measurement. | 13 days | HTTP Cookie | |
| _orig_referrer | Collects visitor information used for audience targeting and attribution. | 13 days | HTTP Cookie | |
| _s | Collects user behavior and interaction data to optimize the website and advertising relevance. | 1 day | HTTP Cookie | |
| _shopify_s | Collects user behavior and interaction data to optimize the website and advertising relevance. | 1 day | HTTP Cookie | |
| _shopify_sa_p | Collects behavior and referral data to improve ad relevance. | 1 day | HTTP Cookie | |
| _shopify_sa_t | Collects behavior and referral data to improve ad relevance. | 1 day | HTTP Cookie | |
| _shopify_y | Collects user behavior and interaction data to optimize the website and advertising relevance. | 1 year | HTTP Cookie | |
| _y | Collects user behavior and interaction data to optimize the website and advertising relevance. | 1 year | HTTP Cookie | |
| _uetsid | Collects cross-site visitor behavior data for advertising relevance and frequency control. | 1 day | HTML Local Storage | |
| _uetvid | Tracks visitors across websites for relevant advertising. | 1 year | HTML Local Storage |
Third-Party Cookies
| Cookie Name | Purpose | Persistence | Management | External Information |
|---|---|---|---|---|
| fr | Used by Facebook to deliver advertising products. | 3 months | HTTP Cookie | Facebook Cookie Info |
| IDE | Used by Google DoubleClick to measure ad performance and present targeted ads. | 1 year | HTTP Cookie | Google Privacy Policy |
| test_cookie | Checks whether the user’s browser supports cookies. | 1 day | HTTP Cookie | Google Privacy Policy |
| xs | Stores a unique session ID. | 3 months | Facebook Cookie Info | |
| c_user | Stores a unique user ID. | 30 days | Facebook Cookie Info | |
| sb | Stores browser details. | 2 years | Facebook Cookie Info | |
| 1P_JAR | Provides ad delivery or retargeting. | 1 month | Google Privacy Policy | |
| NID | Provides ad delivery or retargeting and stores user preferences. | Google Privacy Policy | ||
| DV | Provides ad delivery or retargeting. | Google Privacy Policy |
4. How to Control and Delete Cookies
You can reject or approve individual cookies or cookie groups through our cookie banner. You can also update your cookie preferences at any time, though you may need to refresh the page for changes to take effect.
Most browsers also let you manage cookies directly. Common browsers include Google Chrome, Microsoft Edge, and Apple Safari. Please check your browser’s help menu for instructions.
Disabling some or all cookies may affect how our website functions, and some features may no longer work as intended.
5. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in business practices or legal requirements. Please review the “Last Updated” date at the top of this page for the most recent revision.
If changes materially affect the nature of our processing, we will provide notice as required by applicable law.
6. How to Contact Us
If you have any questions or concerns about cookies, please contact us at hello@merakitech.com.
Postal address:
Room 5003, 5th Building, No. 45 Hoi Yuen Road,
Kwun Tong District, Hong Kong SAR, China