Refund Policy
Key Timelines
1. Cancellation/Modification:
• Before Shipment: Free
• After Shipment: Return shipping fees apply
2. Return Window: 7 days from delivery date
3. Return Processing: Approved returns must be shipped back within 14 days
4. Issue Reporting: Notify us within 7 days of delivery with proof
Eligibility Conditions
• Manufacturing Defects – Excludes Weighing scale damage during transit due to its sensitive nature.
• DOA item (Damage/Defective on Arrival)
• Shipping Damage – With carrier proof
• Unopened, unactivated and new – Original condition
Purchase Protection Program: For added security, you may purchase 'Seel Worry-Free Protection' at checkout to cover loss, transit damage, or delays - see terms for claim procedures.
Cost Breakdown
1. Free Returns:
• DOA items (full refund or replacement under warranty)
• Exclusions: Weighing scale damage in transit.
2. Flat fees for Non-Defective Returns:
• United States: US$100
• European Union: €90
• Canada: CAD$140
• Australia: AUD$150
• Includes: Return shipping and return handling fee
• All fees reflect actual costs and will be confirmed before processing your return.
3. Refund Deductions:
• Late returns after 7 days or lacking approval.
• Missing or damaged accessories/parts/manuals.
• Damage caused by user error.
3-Step Returns Process
1. Request Authorization (All returns require prior authorization from Customer Support)
• Contact us within 7 days of delivery
• Provide: Proof of purchase (original receipt/invoice); Photo/Video proof of product
• Receive return approval & instructions
2. Ship Back Items
• Use original packaging (recommended)
• Ship back within 14 days of approval
• Upload your return tracking number after shipping the items back
3. Get Refund
• Refund processed to original payment method within 3-5 business days
• Refund Deductions (if any) will be itemized
4. Note: Insurance claims follow a separate process.
Policy Terms & Limitations
1. Purchase Channel Validity
• Official Store & crowdfunding campaigns Purchases: Covered by this policy.
• Third-Party Purchases: Contact retailers/distributor directly.
2. Policy Updates
We reserve the right to update these terms. The effective version will always be posted here.
3. Contact: Email service@merakitech.com