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Which countries do you ship to?

We ship to a wide range of countries. the United States, Australia, New Zealand, the United Kingdom, European Union (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,Sweden) 

How long will it take for my order to arrive?

We will start product shipping in Feburary 2025.

Do you offer international shipping?

Yes, we offer international shipping. Shipping rates and delivery times will vary based on your location, and any applicable customs fees will be calculated at checkout.

What does the product warranty cover?

Our warranty covers manufacturing defects and malfunctions for up to 2 year from the date of purchase. Please check our warranty policy for specific terms and conditions.

Do you offer a variety of coffee beans through global partnerships?

Yes! We collaborate with top local roasters to offer a diverse selection of premium coffee beans. Through our global roaster partnerships, you can enjoy a range of freshly roasted beans, each reflecting its unique origin and craftsmanship. Currently, our partnership covers the USA, EU and the UK, but we are expanding our roaster network continuously!

How do I use CoffeeSense™?

To use the CoffeeSense™ feature, simply swipe the Meraki coffee bean bag, which is equipped with an NFC chip, on the NFC area of the Meraki machine. The machine will automatically recognize the coffee beans and provide the corresponding suggested grinding and extraction parameters. On the touchscreen, tap the buttons to start the grind and extraction process. Combined with two built-in scales for grinding and extracting, the machine will automatically stop the grinding and extraction process once the desired quantity is reached.

Do I have to buy the machine and the Meraki NFC-enabled coffee beans as a bundle?

All customer have machine-only option, but we are expanding our roaster network continuously!

Does Meraki use a PID algorithm to control the extraction of water temperature?

Yes, the Meraki espresso machine utilizes a PID algorithm in combination with a group head heater to ensure the consistent water temperature.

What is the boiler capacity?

The Meraki espresso machine is equipped with dual boilers. The capacity of the extraction boiler is 350ml, while the capacity of the steam boiler is 550ml. Both boilers are made of stainless steel.

What is the maximum weight capacity of the scale?

The Meraki espresso machine features dual scales, with each scale having a maximum capacity of 1kg.

How long does it take to heat up?

The heat-up time is around 3 minutes for the 220-240V version and around 4 minutes for the 100-120V version.

Which countries do you ship to?

You can view your order and billing history by logging into your account and navigating to the "Order History" section. Receipts and invoices are available for download.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shopify Payments, Apple Pay, and Google Pay. 

How do I update my payment method for future orders?

You can update your payment method during the checkout process. Just select your preferred payment option before completing the purchase.

Can I receive a copy of my invoice?

A copy of your invoice will be sent to your registered email after the purchase. You can also access it under your "Order History" in your Shopify account.

Why was my payment declined?

If your payment was declined, it could be due to incorrect billing information, expired card details, or insufficient funds. Try another payment method or contact your bank for more information.

How can I change my billing address?

You can update your billing address during checkout or by visiting your account under "Addresses" in your Shopify profile.

Do you charge sales tax?

Taxes are calculated based on your shipping address and local tax laws. The total amount, including tax, will be displayed at checkout before you complete your purchase.

What do I do if I was charged the wrong amount?

If you were charged incorrectly, please reach out to our customer support team through the Contact Us page. We’ll investigate and resolve any issues promptly.

Can I apply a discount code after I've placed my order?

Unfortunately, discount codes cannot be applied after a purchase is completed. Be sure to apply your code during checkout in the "Discount Code" field.

How can I cancel my order?

If your order hasn't been fulfilled yet, you can request a cancellation through your account or by contacting us immediately. Once shipped, the order cannot be canceled.

When will I be charged for my order?

You’ll be charged immediately after placing your order.

Can I get a refund for a returned item?

Yes, we offer refunds for returns that comply with our return policy. Once we receive and inspect the item, your refund will be processed to the original payment method.

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