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Which countries do you ship to?

We offer direct shipping to:

United States, Canada, Australia, United Kingdom, European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

For purchases in the following regions, please contact our official distributors:

Taiwan, Thailand, United Arab Emirates, Malaysia, Singapore

How long will it take for my order to arrive?

Orders are expected to be delivered by the end of March 2025

What does the product warranty cover?

Our warranty covers manufacturing defects and malfunctions for up to 2 year from the date of purchase. Please check our warranty policy for specific terms and conditions.

Do you offer a variety of coffee beans through global partnerships?

Yes! We collaborate with top local roasters to offer a diverse selection of premium coffee beans. Through our global roaster partnerships, you can enjoy a range of freshly roasted beans, each reflecting its unique origin and craftsmanship. Currently, our partnership covers the USA, EU and the UK, but we are expanding our roaster network continuously!

Do I need to buy coffee beans from your site only ?

No, you are welcome to use any coffee beans you prefer! While we offer a curated selection of premium beans through our partners, you can choose any brand or type of beans that suit your taste. Feel free to experiment and find your perfect blend!

How do I use CoffeeSense™?

To use the CoffeeSense™ feature, simply swipe the Meraki coffee bean bag, which is equipped with an NFC chip, on the NFC area of the Meraki machine. The machine will automatically recognize the coffee beans and provide the corresponding suggested grinding and extraction parameters. On the touchscreen, tap the buttons to start the grind and extraction process. Combined with two built-in scales for grinding and extracting, the machine will automatically stop the grinding and extraction process once the desired quantity is reached.

Does Meraki use a PID algorithm to control the extraction of water temperature?

Yes, the Meraki espresso machine uses advanced PID technology for precise temperature control, ensuring consistent, flavorful espresso. The PID system, combined with a dedicated group head heater, maintains optimal brewing temperature at the portafilter, giving you professional-level results with every shot.

What is the boiler capacity?

The Meraki espresso machine is equipped with dual boilers. The capacity of the extraction boiler is 350ml, while the capacity of the steam boiler is 550ml. Both boilers are made of stainless steel.

What is the maximum weight capacity of the scale?

The Meraki espresso machine features dual scales, with each scale having a maximum capacity of 1kg.

How long does it take to heat up?

The heat-up time is around 3 minutes for the 220-240V version and around 4 minutes for the 100-120V version.

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