Purchase Protection

Seel Worry-Free Purchase Protection

We offer the "Worry-Free Purchase" service option on the checkout page, providing a security solution for your order.

How It Works

• Add Protection: Add Seel Worry-Free Purchase Protection at checkout.
• Get Confirmed: Receive an email with coverage details and claim steps.
• Report Issues: Submit claims for loss, damage, or delay via the Seel Resolution Center.
• Resolution: Approved claims are compensated via your chosen payout method.

Service Availability

1.1 Eligible Countries:
United States, Canada, New Zealand, Australia, Germany, France, United Kingdom, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland.
1.2 Claim Submission Deadline: All claims must be submitted within 90 days of your order date.

Protection Coverage (Loss/Damage/Delay)

2.1. Loss:
• Package not received more than 30 days after shipment.
• Package stolen.
• Package marked as "delivered" but not actually received.
For the third scenario, report within 7 days of the delivery date.
2.2 Damage:
Product becomes unusable due to breakage, shattering, bending, or crushing during transit.
Reporting deadline: Submit a claim within 7 days of delivery.
2.3 Delay:
• Domestic orders: Delayed if not received within 10 days of order completion.
• International orders: Delayed if not received within 30 days of order completion.

Required Documentation for Claims

The supporting documents you provide will directly impact our assessment. Please submit detailed evidence to expedite resolution.
4.1 Loss (Submit one of the following)
• Police report
• Security footage
• Carrier letter
Exception: No proof needed if the carrier declares the package "lost" or if it’s undelivered 30+ days post-"delivered" scan.
4.2 Damage:
• Clear photo(s) of the carrier packaging and product package
• Clear photo(s) of how the item(s) are damaged
4.3. Delay:
No documentation is needed for delay claims—tracking data is used for verification.

Payout Options

• PayPal: Multi-currency supported, funds arrive instantly.
• Venmo: USD only, funds arrive instantly.
• Direct Deposit: USD transfers via U.S. bank ACH, arrives in 1–3 business days.